Safety First.

Your safety is of utmost importance to us, which is why Performance Motors has implemented the following precautionary measures.

TraceTogether.
In line with government regulations, we have implemented TraceTogether (check-in and check-out) at all our premises for all staff and visitors. For more information, please visit https://www.tracetogether.gov.sg

COVID-19 regulations.
Visitors are required to observe the COVID-19 regulations by the Singapore Government such as compulsory wearing of masks, safe distancing practices and the visitor capacity limit.

Precautionary measures for all staff.
All staff on duty will adorn masks and/or face shields. All staff will also undergo the mandated twice-daily temperature screenings and practise safe distancing at all times.

For the safety of our staff and customers, we seek your kind understanding that we will have to deny entry of visitors:

• Exhibiting signs of ill health.
• Issued with a Quarantine Order (QO), Stay-Home Notice (SHN) or on Home Recovery Programme by the Singapore Government.
• Failing to adhere to the regulations by Ministry of Health (MOH).
• Who are unvaccinated individuals (only applicable for Sime Darby Performance Centre – 303 Alexandra Road)

An individual is considered vaccinated if he/she has been: a) fully vaccinated, i.e. has received the appropriate regimen of World Health Organisation Emergency Use Listing (WHO EUL) vaccines including their respective duration post-vaccination for the vaccine to be fully effective, and had their vaccination records ingested in MOH’s national IT systems ; b) recovered from COVID-19, or c) has obtained a negative result on a pre-event test taken in the past 24 hours before the expected end of the event.

For showroom/doorstep test drives.
You are encouraged to book your test drive appointments in advance.

We have practices listed below to minimise direct contact and maintain safe distancing measures for test drives to ensure that your experience is not compromised:

1. Showroom Test Drive
   Prior to your test drive session, we will:
   • Conduct a disinfectant wipe down of key areas (such as, but not limited to, the steering wheel, gearshift, driver’s door handle as well as car key).
   • Place the car key in the car before the car handover.
   • Ensure the handover is done with safe distancing measures in place.
   • Adhere to the pax restriction guidelines as per MOH regulations per test drive session.
   • Ensure our BMW Sales Consultant will wear a face mask throughout the test drive session.
   During your test drive session:
   • Each test drive session should not exceed 15 minutes.
   • We have put together a list of test-drive routes that allow you to discover our leading motoring innovations across the whole range of BMW models.
     Find out more
   After your test drive session:
   • Conduct a disinfectant wipe down of key areas such as steering wheel, gearshift, driver’s door handle as well as car key.
2. Doorstep Test Drive
   Prior to your test drive session, we will:
   • Conduct a disinfectant wipe down of key areas (such as, but not limited to, the steering wheel, gearshift, driver’s door handle as well as car key).
   • Place the car key in the car before the car handover.
   • Ensure our BMW Sales Consultant will wear a face mask and adhere to safe distancing measures throughout the handover and assistance in connecting your mobile device to the car via Bluetooth.
   • Adhere to the pax restriction guidelines as per MOH regulations per test drive session.
   During your test drive session:
   • Each test drive session should not exceed 15 minutes.
   • Our BMW Sales Consultant will stay connected with you via phone call through the test drive session to assist you in any ways.
   After your test drive session:
   • Our BMW Sales Consultant will be at the original location to receive you.
   • They will also be available to assist you remotely after your test drive session if you have any other queries.

For service appointments at our BMW Service Centre.
We encourage you to book a BMW Collection & Delivery or make an appointment with us prior to your visit:

• via BMW Performance SG Mobile App
  Download here:
  IOS: https://apple.co/3fGyILA
  Android: https://bit.ly/39jjDhO
• via PerformanceCare.sg
• or contact us at 1800-2255-269

Due to capacity limits, we may not be able to accept walk-ins. Hence, you can drop your key into the convenient drop-off box located at any BMW Performance Motors Service Centre and our Customer Service Advisors will reach out to you on the status of your servicing.

We have also implemented the below practices for all service appointments:

• Your BMW’s driver seat will be covered with plastic sheets prior to the maintenance and repair services.
• Before the collection of your BMW, we will be conducting a disinfectant wipe down of key areas (such as, but not limited to, the steering wheel, gearshift, driver’s door handle as well as car key).
• To reduce direct contact, we only accept cashless transactions such as credit card payments. Click here for the full list of accepted cashless payment methods.

In ensuring a safer environment, all customers are to adhere to the above precautionary measures before entering our premises.

Should you wish to do a contactless drop off, simply register at our self-service kiosk or drop off your car key at the service counter using the Convenient Drop-off envelopes provided.

The measures and practices listed above have been implemented at:

• Sime Darby Performance Centre, 303 Alexandra Road
• Sime Darby Business Centre, 315 Alexandra Road
• East Coast Centre, 280 Kampong Arang Road

For more information, we remain available at 1800-2255-269.